Terms and Conditions

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MAKING A PURCHASE:

Simply browse our website and add any product that you may wish to purchase into the shopping basket.

All orders placed via the website will be processed when payment is received.  As all jewellery items are handmade there can be no definite time allocated for delivery at the time of ordering.  Please be assured however that we will be in contact with you after your order has been placed with a delivery date for said order.

All payments are processed by Paypal. At no stage do we keep your credit/debit card details on file.

PRIVACY

When you use this website please note that Addiebeads will NOT use any of your personal details.  We will not share your information with third parties for marketing purposes. If you have any questions concerning Website privacy and data use, please contact us by email at addiebeads@gmail.com.

DELIVERY

All items are posted using An Post standard delivery.

SHIPPING AND HANDLING:

All items purchased will be delivered using An Post. Standard delivery is used and postage is calculated according to the An Post charges.
Please see charges here:  www.anpost.ie/AnPost/PostalRates. Charges for bead strands and jewellery pieces are calculated by weight. If you would like to have your items shipped via Express Post or Registered Post please contact us at addiebeads@gmail.com and we can arrange same.

RETURNS POLICY:

If you are returning an item for exchange or refund please contact us at addiebeads@gmail.com.

Your rights to return goods are protected under the EU Distance Selling Directive. In addition please be aware of the following:

Addiebeads is happy to issue refunds for any product purchased as long as it is returned to us in its original packaging and is re-saleable.  Refunds, where applicable, will be made as soon as the product has been received and inspected by us. Refunds will be processed via paypal.

DAMAGED GOODS:

If goods arrive damaged customers are asked to do the following:

Fully inspect goods on arrival.

Contact us to report damage without delay.

We are unable to entertain any claims for damages unless the procedures above are followed. You will only be refunded the delivery charge if the return is as a result of our error, e.g. faulty product, incorrectly shipped. If we agree to provide you with a refund we will do so via PayPal within 30 days. Your statutory rights will not be affected.

SPECIAL ORDERS:

Unless damaged on delivery, special orders may not be cancelled or returned.

REFUNDS

If you are unhappy with your purchase Addiebeads is happy to fully refund provided the items purchased are returned unopened, fully intact and in good order.  Refunds will be made via paypal when the item has been received.
PAYMENT
Payment is made using secure Payment Platform PayPal.  Please note that it is NOT necessary to have a PayPal account.  Bank transfers can be organised.  Please contact us at addiebeads@gmail.com to arrange same.

REGISTRATION

 It is to your advantage to register on the site.  It will make return visits and purchases easier and quicker to navigate.  As previously mentioned in our PRIVACY statement we will not share your information with any third parties.

GENERAL

 All bezels used in the mosaic jewellery are solid pewter and made in the USA.  They are plated with .999 pure silver and are nickel free.  All earring hooks in the earrings are silver plated (copper base) and are nickel free. Keep your silver plated jewellery bright and clean by regularly wiping with a soft clean cloth.

NEWSLETTER

 By signing up to the newsletter you are agreeing to receive, from time to time, updates from addiebeads.  Please note you can unsubscribe at any time.  Customers who sign up to the newsletter will avail of special offers that will NOT be available to unsubscribed customers.

ADDIEBEADS PRIVACY POLICY

Your privacy is of the utmost importance to us. This page outlines our policies and advises you about the way your information is collected and used.

In order for you to complete your order, make requests and register to receive product updates we have to collect some relevant information. The type of personal information that we collect includes:

Name

Address

Email

Phone

HOW DO WE USE INFORMATION SUBMITTED

We do not share this information with third parties except in instances where it is necessary to complete your order. Your order has to be addressed which means that we give this information to the delivery service.

PAYMENT DETAILS

We have no access to your credit card details which are handled and processed directly by Paypal.

We use return email addresses to answer the emails that we receive. Such addresses are not used for any other purposes and are not shared with third parties

You can register with us if you would like to receive information regarding new products and services.

CONTACT US

Should you have any questions or concerns about our privacy policy, please call us at 086 8389099 or send us an email using the contact form.

 

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