MAKING A PURCHASE:
Simply browse our website and add any product that you may wish to purchase into the shopping basket.
All orders placed via the website will be processed when payment is received. As all jewellery items are handmade there can be no definite time allocated for delivery at the time of ordering. Please be assured however that we will be in contact with you after your order has been placed with a delivery date for said order.
All payments are processed by Paypal. At no stage do we keep your credit/debit card details on file.
SHIPPING AND HANDLING:
All items purchased will be delivered using An Post. Standard delivery is used and postage is calculated according to the An Post charges.
Please see charges here: www.anpost.ie/AnPost/PostalRates. Charges for bead strands and jewellery pieces are calculated by weight. If you would like to have your items shipped via Express Post or Registered Post please contact us at firstname.lastname@example.org and we can arrange same.
If you are returning an item for exchange or refund please contact us at email@example.com.
Your rights to return goods are protected under the EU Distance Selling Directive. In addition please be aware of the following:
Addiebeads is happy to issue refunds for any product purchased as long as it is returned to us in its original packaging and is re-saleable. Refunds, where applicable, will be made as soon as the product has been received and inspected by us. Refunds will be processed via paypal.
If goods arrive damaged customers are asked to do the following:
Fully inspect goods on arrival.
Contact us to report damage without delay.
We are unable to entertain any claims for damages unless the procedures above are followed. You will only be refunded the delivery charge if the return is as a result of our error, e.g. faulty product, incorrectly shipped. If we agree to provide you with a refund we will do so via PayPal within 30 days. Your statutory rights will not be affected.
Unless damaged on delivery, special orders may not be cancelled or returned.
Your privacy is of the utmost importance to us. This page outlines our policies and advises you about the way your information is collected and used.
In order for you to complete your order, make requests and register to receive product updates we have to collect some relevant information. The type of personal information that we collect includes:
HOW DO WE USE INFORMATION SUBMITTED
We do not share this information with third parties except in instances where it is necessary to complete your order. Your order has to be addressed which means that we give this information to the delivery service.
We have no access to your credit card details which are handled and processed directly by Paypal.
We use return email addresses to answer the emails that we receive. Such addresses are not used for any other purposes and are not shared with third parties
You can register with us if you would like to receive information regarding new products and services.